Mastering Key Performance Indicators (KPIs)
Understand how performance management and KPIs drive organizational success.
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Mastering KPIs equips professionals with practical skills to design, measure, and track performance indicators that accurately reflect organizational goals. It enables participants to choose meaningful KPIs that drive strategic decision-making and enhance overall business performance.
🕒 Duration: 2 hours
Course Objectives
By the end of this course, participants will be able to:
- Understand how performance management and KPIs drive organizational success.
- Design effective, measurable, and actionable KPIs aligned with strategic goals.
- Differentiate between KPIs, metrics, and targets to ensure clarity in performance measurement.
- Apply Robert Kaplan and David Norton’s Balanced Scorecard framework to link strategy with performance.
- Develop KPIs across the four key perspectives — Financial, Customer, Internal Processes, and Learning & Growth.
- Define CEO-level objectives and associated KPIs to guide organizational direction.
- Cascade CEO objectives into departmental and individual KPIs for strategic alignment.
- Analyze different types of KPIs, including Leading vs. Lagging and Efficiency vs. Effectiveness indicators.
- Differentiate between Quantitative and Qualitative KPIs for balanced performance measurement.
- Train Heads of Departments on KPI-setting and implementation best practices.
- Identify barriers to effective KPI management and apply strategies to overcome them.
- Apply ethical principles in setting, monitoring, and reporting KPIs.
📂 Course Deliverables:
- KPIs presentation
- KPI templates in MS Excel with example
- Certificate of completion
- YouTube recording
Foundations of Key Performance Indicators (KPIs)
What makes a KPI effective?
A KPI is effective when it is aligned with strategy, measurable, actionable, and follows the SMART or CLEAR principles.
How are KPIs different from metrics?
KPIs measure strategic performance, while metrics track general performance data.
Why do organizations need KPIs?
KPIs provide clarity, measure progress, and guide performance improvements.
What is a strategy map?
visual representation showing how objectives link across the four perspectives.
Why does the Balanced Scorecard include four perspectives?
To ensure balanced performance across people, processes, customers, and finance.
What is the purpose of CEO KPIs?
To provide measurable direction at the highest strategic level.
How do departments align to CEO KPIs?
By converting corporate objectives into functional KPIs.
How will I be well-equipped after taking this course?
This course will equip you with practical skills and confidence to apply your learning on the job, including the ability to set effective KPIs for yourself and your department.
How will the templates help me set KPIs for myself and my department?
The templates will guide you step-by-step in defining clear, measurable KPIs for yourself and your department, making the process easier, faster, and more consistent.
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