Employee Experience

Module 1 : Mastering KPI Foundational Concepts

Section 1 :   Foundations of Key Performance Indicators (KPIs)

Gain insight into how Performance Management drives business success.

• Understand the purpose and importance of KPIs.
• Align KPIs with organizational strategy and goals.
• Design effective, measurable, and actionable KPIs.
• Characteristics of good KPIs (SMART, CLEAR models)
• Difference between KPIs, metrics, and targets
• Use KPI insights for decision-making and performance improvement.

Section 2: Key Performance Indicators (KPIs)

Gain a clear understanding of the importance of Key Performance Indicators (KPIs) and learn best practices for setting them

• Understand why KPIs matter for organizational success
• Learn how to break down objectives into measurable actions
• Set KRAs, objectives, KPIs, targets, weights, and deadlines

·       Use a practice template to set clear and measurable objectives

Section 3: Setting Objectives and Goal Alignment

Understand how to cascade the CEO’s objectives to departmental and individual levels.

• Understand how the CEO’s goals cascade down to each department
• Learn how the HR department can increase staff productivity by 20%
• Setting clear and measurable HR objectives
• Set your own individual and departmental objectives
• Ensure clarity and alignment of all objectives with organizational goals

Module 2: Implement Kaplan–Norton KPI Framework

Section 1: Understanding Strategy and Balanced Scorecard

Gain a comprehensive understanding of strategy, strategic map, and the Robert Kaplan and David Norton Balanced Scorecard Framework

• Understanding the strategy and strategic map
• Understanding the  Robert Kaplan and David Norton  Balanced Scorecard Framework

Section 2: Robert Kaplan and David Norton's four KPI perspectives

Understand the four KPI perspectives and learn how to set KPIs for Financial, Customer, Internal Processes, and Learning & Growth.

• Learning and Development KPI Perspective

Internal Business Process KPI Perspective

• Customer KPI Perspective
• Aligning Core Customer KPI to Strategy  
• Financial KPI Perspective
• Finance Department Annual Objectives

Section 3: Balanced Scorecard Application

Strengthen your expertise by applying KPI templates tailored to your organizational culture.

• Apply the Four Balanced Scorecard Perspectives (Learning & Development/Growth, Internal Processes, Customer, Financial)
• Use a practice template to set objectives and KPIs based on Kaplan and Norton’s framework
• Apply KPIs for ongoing performance improvement

Module 3: Translating CEO Objectives into Departmental KPIs

Understand and Gain Insight into Setting CEO Objectives for the Board of Directors

• Define four CEO objectives supported by 18 KPIs.
• Understand the performance rating framework set for the CEO objectives.
• Cascade sales objectives from the CEO's objectives to departmental levels.
• Use the practice template to set your department’s KPIs.

Module 4: Understanding Different Types of Key Performance Indicators

Explore Leading vs. Lagging, Efficiency vs. Effectiveness, and Quantitative vs. Qualitative KPIs.

• Leading vs. lagging Key Performance Indicators
• Efficiency vs Effectiveness Key Performance Indicators
• Quantitative vs. qualitative Key Performance Indicators

Module 5: KPI Development Process

Train Heads of Departments on KPI setting and implementation best practices.

• Conduct training sessions for Heads of Departments to build KPI capability.
• Explain KPI processes, frameworks, and best practices for effective performance management.

The Role of KPIs in Organizational Success and the Barriers to Effectiveness

• Highlight the importance of KPIs for achieving strategic goals.
• Identify common challenges and barriers in setting effective KPIs.

Emerging Trends in KPI Management and Dashboard Insights

Module 6: Ethical Considerations for KPIs

Apply ethical principles in setting, monitoring, and reporting KPIs to ensure transparency and integrity.

• Apply ethical principles when setting and monitoring KPIs.
• Follow ethical guidelines to ensure transparency and integrity in KPI reporting.

📂 Course Deliverables:

• KPIs presentation
• KPI templates in MS Excel with example
• Certificate of completion